Warranty Policy
Basic Conditions
Bailey Instrumental Warrants solely to the original purchaser of the instrument. The instrument purchased shall be free from defects in materials and craftsmanship under normal use for as long as the instrument is owned by the original purchaser.
This warranty does not apply to the following:
- Wear and tear or breakage of the frets, strings, nuts, saddle, batteries, or other damage or deterioration due to normal wear and tear of the instrument or its parts, or to normal wear and tear or breakage of any part of the instrument, including but not limited to controls, switches, jacks, plated surfaces, tuning devices, or finish, or to any instrument case(zipper, latches, hardware)
- Asserted defects or damage caused by modification, misuse, neglect, abuse, accidents, acts of nature, or improper maintenance of the instrument or its parts (Contriver Guitars reserves the exclusive right to make such determination of misuse, modification, or neglect based on inspection by Contriver Guitars);
- Asserted defects involving subjective personal likes or judgments, including subjective opinions regarding tonal characteristics of the instrument or grain characteristics or colours of woods;
- Asserted defects or damage to an instrument such as cracks, splitting, or warping of wood or damage to the instrument’s finish caused by accident or exposure to changes in or extreme instances of temperature or humidity, exposure to sunlight, moisture, body salts or acids, guitar straps, or guitar stands or hangers which cause harm to the instrument;
- Defects asserted by any purchaser who did not purchase the instrument direct from Contriver Guitars.
- Electrical components not manufactured by Contriver Guitars;
- Setups, adjustments, or any routine maintenance.
- Any instrument whose serial number and/or brand logo is missing, altered, or tampered with in any fashion, or to asserted defects or damage to an instrument which has had work performed on it by or has been otherwise repaired or modified by a technician or repair person other than a Contriver Guitars technician
Stock Instrument 14 Day Return/Exchange Policy.
If for any reason, you're not happy with your purchase, you can exchange it or return it for a full refund within 14 days of purchase, provided that it's in new condition and its original packaging. Any Items purchased as a Christmas gift after November 1st will be accepted for return until January 15th.
"Contriver Guitars" reserves the right to amend this policy at our discretion.
Limitations of Obligations
Protection LimitThe value of the protection is limited to $2,000.00 and only provides a replacement instrument, no cash payout. The protection maximum remains $2,000.00 regardless of the selling price of the instrument. The $2,000.00 protection is effective immediately once additional Extended Warranty is Purchased.notes: Willful or Cosmetic damage is not covered. Our Coverage does not provide compensation for loss of use.
THE OBLIGATIONS OF CONTRIVER GUITARS HEREUNDER ARE LIMITED TO REPAIR OR REPLACEMENT OF PARTS OF THE INSTRUMENT FOUND TO BE DEFECTIVE UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL BAILEY INSTRUMENTAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME, WAGES OR LOST PROFITS, OF ANY NATURE OR KIND OR FOR DAMAGES TO OR LOSS OF PROPERTY. CONTRIVER GUITARS reserves the right to modify, refine, or improve its instruments and pickup systems, including making mechanical and electrical refinements, without incurring any responsibility to modify or exchange any products purchased prior to such modifications.
NO INSTRUMENT MAY BE RETURNED TO CONTRIVER GUITARS WITHOUT SUCH PRIOR RETURN AUTHORIZATION.
If the asserted defect is not covered by or is excluded from this Limited Warranty, or non-warranty work is required/recommended by Bailey Instrumental, a quotation will be issued and must be approved by you before any non-warranty work is commenced. You should consider quotations obtained for non-warranty work immediately and advise us of your wishes. You are not required to purchase non-warranty work in order to obtain service on materials covered by this warranty. Following its inspection of an instrument upon its arrival, Contriver Guitars will advise you of the approximate date of completion. The repaired instrument or part will then be returned to you.
